Apologies if I've posted in the wrong place for this one. I'm having real troubles with the Disney Photo Pass website, and was seeking advice or whether anyone else has had any issues.
I went on theDisneyland Paris Photopass website after being given some of the blue photopass cards by photographers who were taking character photos. I ordered some digital copies off the website (www.disneyphotopass.eu
), provided on the card. I was sent an email confirmation stating I would receive my photos in a few minutes with a link to download. This email never came. This was now 5 days ago. I've tried emailing the website and tweeting DLP Help and no one is getting back to me. I spent 30 euros on these photos, and I'm starting to get concerned that I've been ripped off. Once more, now when I go back on the website, it's down and not appearing.
Basically, my question is whether anyone else has used this service before, and whether they've had any problems? There's very little information on who to reach out to, just an online form.
I visited a PhotoPass kiosk whilst I was at the park but they were very little help.
Any help or leads would be greatly appreciated.
Thank you in advance!